Product Description
Upon purchase, you will get an email confirmation from SquareTrade. You will not be mailed a paper contract. If you have questions, please call: 1.877.WARRANTY.
| Price: | $26.99 |
| as of Fri, 15 Feb 2013 05:28:03 GMT ***Remember, deals price on this item for sale just for limited time*** | |
Product Details
- Brand: SquareTrade
- Model: RD-CE0174N3B
Features
- 3-year coverage from date of purchase: hardware failures
- Fixed or receive full replacement cost in 5 days or less - guaranteed
- Free 2-way shipping for repairs
- 100% parts and labor covered with no deductibles
- Fully transferable with gifts. Cancel anytime, full refund in first 30 days.
From the Manufacturer
Let's face it, warranties have gotten a bad name. But SquareTrade is changing that. With low prices, award-winning customer service, and thousands of 5-star reviews, SquareTrade is proven to delight Amazon customers.
The #1-Buyer Rated Warranty. Proven to Delight Amazon Customers.
Complete Coverage
A SquareTrade Care Plan protects your electronics from normal mechanical and electrical failures.
 |
All Mechanical or Electrical Failures from Everyday UseAll electronic devices have complex internal parts that can fail during normal use, even years after your purchase. |  |
Loose Charging PortIf you need to wiggle the cord to get a charge or hold the cable in a specific spot, it may be the charging port, not the cable. | |
 |
Storage FailureNot being able to store or access files on your device could mean an internal storage drive has failed. |  |
Display FailureLCD screens are prone to dead pixels, white lines, or total black outs that can render your device unusasble. | |
 |
Won't Power OnSometimes your device just won't turn on, even with a fully-charged battery or plugged-in cable. |  |
No SoundIf audio should be playing but you can't hear a sound, it may be the device rather than your headphones or speakers. |
What's included:
- Coverage starting at the item purchase date.
- 100% parts and labor for repairs.
- Item price paid out if it can't be fixed.
- Zero deductibles or hidden fees.
During the manufacturer's warranty period, SquareTrade will refer you to the manufacturer for any issues they cover.
SquareTrade does provide additional benefits including power surge protection.
Award-Winning Service
Great Warranty Features
 | Great Value |
| Manage Online |
| Cut the Paperwork |
| Cancel Anytime |
| No-Cost Transfer |
Other Important Things To Know
- Upon purchase, you will get an email. This is your official confirmation of purchase.
- Your plan begins on the date you purchased your item and is inclusive of the manufacturer warranty period. If you have an issue and are covered by the manufacturer during that time, you'll be directed to the manufacturer first.
- If your item arrives late, call SquareTrade and your plan can be extended to the shipping date.
- 1.877.WARRANTY. That's the SquareTrade phone number. Call 24/7 - an agent is always happy to assist you.
Awards
2012 People’s Choice
Stevie Awards for
Favorite Customer Service
2012 Gold Stevie Award for
Sales & Customer Service
2011 Golden Bridge Award:
Best Customer Service
2011 Stevie Award for
Sales & Customer Service
NexTag Reviews
Reseller Ratings
A+ Rating
Better Business Bureau
ABC, CBS, CNN, NBC,
Fox News, CNET,
The New York Times,
The Wall Street Journal,
Wired, TechCrunch,
Gizmodo, Lifehacker,
Forbes, and more…
Customer Reviews
Most helpful customer reviews
21 of 21 people found the following review helpful.
By B.W. Behling
When I purchased a GPS unit on a popular auction site a year and a half ago the seller included a 3 year Square Trade warranty for an extra $10. Knowing the conditions a GPS has to work under, extreme temperatures, vibration, etc. that sounded like a good deal to me, so I paid the extra cost and got the warranty.
This past December the GPS unit started giving me problems, then finally died altogether, simply giving the GPS version of the BSOD. At that point I had completely forgotten about the warranty and just went out and bought a new GPS. Then the GPS in my other vehicle also died, and that one was only 2 months old, so I contacted the manufacturer to get it replaced under warranty, which made me remember the Square Trade warranty I'd purchased on the first unit.
I contacted Square Trade via my account on their web site and filed a claim for the original GPS unit that had failed. I received a message back from them within 48 hours, detailing a procedure for doing a factory reset on the unit, but no other instructions, and the procedure for doing the factory reset that was given was for a different model by the same company, and required holding down a button that didn't exist on my unit. The only option for contacting Square Trade about this was a telephone number.
I didn't realize I could also respond to the email (that part of the message got cut off somehow) and, seeing as I'm a disabled vet with a 60% hearing loss, telephones and I don't get along too well, so I figured I was out of options and just forgot about the claim.
A few days later I got a new email from Square Trade, inquiring about my claim and I was able to respond to that one and explain that the reset procedure didn't apply to my unit and that I'd already replaced it with a new unit.
The new customer service rep I was dealing with then encouraged me to send the old unit in anyway, and provided a shipping label for it.
Four days later I got a full refund for the full purchase price of the unit.
I'm pleased that Square Trade went the extra step of contacting me again after that initial email, and quite pleased with my refund. I give them top marks for that, but they do lose a couple of stars for poor communications, for that reset procedure email. If they take steps in the future to correct this problem I'd have no qualms about giving them top marks across the board.
18 of 18 people found the following review helpful.
By L. Alessio
(Please note update below. I have changed my rating.)
Their web site says: Contact us 24 hours a day, 7 days a week!
Call us at 1.877.WARRANTY (1.877.927.7268)
The phone says: "Call during regular business hours." Since I don't know what time zone they are located in, I cannot know what RBH are.
Their Product description says: "Return postage both ways."
Their contract reads that I must pay the postage.
I am surprised that Amazon, a company with which I have had good experience, deals with this nonsense.
"Top rated" by whom? The few who do have a problem with the product? Why have a problem from the beginning?
Amazon, please explore this seller better!
UPDATE:
I have received an email from a supervisor admitting the errors in marketing messages, an apology, and an email correction that shipping will be paid by the company in the event of product problems (and a 30% discount on a future purchase of a warranty). My suggestion is to check that your contract matches the marketing claims of the company, as all of us should do with any purchase. I feel the company did correct its mistakes, but seems to have internal communication confusion.
12 of 12 people found the following review helpful.
By Hans Wang
My first SquareTrade warranty came from purchasing a refurbed XBox 360 on eBay. 6 months later my unit died on me. SquareTrade sent me a box with prepaid shipping label and after determining "multiple points of failure" SquareTrade cut me a check for the amount I paid for the unit originally. I've purchased warranties for my camera with accident coverage as well as laptop and wireless headphones. Their warranties are much less than those offered by the manufacturers or retailers. Check for yourselves! Their service is great for any purchase but especially great if you decide to get a refurbed device/unit that come with shorter warranties. 3 years with accidental coverage is pretty comforting if you can't just up and buy another iPod, phone, camera or laptop if you drop 'em.
I've been happy with their service/turnaround, their pricing, and their online account management. I would highly recommend SquareTrade for peace-of-mind!
No comments:
Post a Comment